Our Services

Streamline Your Freight Operations with Our AI‑Driven Back Office Support

We offer comprehensive, tech-enabled support services tailored for freight forwarding offices, NVOCCs, customs brokers, and logistics providers around the world. Whether you're a small team or a multinational freight network, we help you reduce costs, improve accuracy, and scale effortlessly.

📦 Freight Documentation & Data Entry

• HAWB, MAWB, Bill of Lading Creation & Input

• Invoice, Packing list, and Certificate of Origin Processing

• Shipment Pre-Alerts & Arrival Notice Generation

• Customs Documentation Assistance

💬 Customer Support & Communication

• AI-assisted email sorting & response drafting

• Customer service ticketing

• Booking confirmations and follow-ups

• Multilingual support (EN, ID, CN, JP available)

🔍 Rates, Audit, and Compliance

• Rate filing with carriers / portals

• Spot rate quote support

• Freight audit and invoice reconciliation

• Vendor billing validation

🔗 Digital Integration & Platform Support

• CRM & TMS support (e.g., CargoWise, GoFreight, Magaya, Logisys)

• EDI/API setup and management

• RPA automation for routine workflows

• Cloud file management & data security (AWS, SharePoint, Synology)

⚙️ Custom Workflows & Dedicated Teams

• Dedicated agents for high-volume clients

• 24/7 shift coverage options

• Process documentation and SOP creation

• KPI tracking and continuous improvement

We combine human expertise with automated digital workflows to handle your freight back office — faster, cheaper, and smarter.